Applying for a Pass
It is now even easier to buy your pass online! Our new website allows you to order your pass, pay for it and even set it to be automatically renewed! Meaning no more wasting time filling out forms and arranging payment each time your pass expires.
We know new systems can sometimes be a little confusing so we have added some further information to aid you in buying a pass.
(If you are a new applicant click here)
Please follow these steps in order to buy your pass online:
- You will find all of our pass products under our 'Tickets’ section. Those products that are available to purchase online will have 'Add to Cart’ next to them. Simply find the product that you wish to purchase and click the 'Add to Cart’ button.
- The product will appear in your online shopping basket and will be shown towards the top of the page. From here you can change the number of months you want the pass valid for and also the start date of the pass by clicking the 'Edit’ button. Please note the start date automatically provided is the first available date the pass can be valid from. This takes into account process and delivery times. Once you are happy that the correct product has been selected click the 'Check Out’ button.
- If you haven’t already, you will then need to enter your unique pass number, which can be found on your current pass. After you have clicked 'Checkout’ you will be asked to enter your personal and payment details before confirming the order. All details are stored on a secure server.
If you get stuck along the way please contact our office on 0121 322 2222.
All of our passes are photocard passes so before we can get you setup on our online system we need you to apply for a pass the old fashioned way by completing our application form and supplying us with a photo.
Once this initial application has been complete you can visit our website and apply for any subsequent passes online. You will also have the ability to setup automatic renewals if you wish to. Further guidance can be found under the 'Current Pass Holders’ title.
If you are looking for information about our dedicated scholars and student passes, please visit our dedicated Termlink page.
Frequently Asked Questions
How long will my card take to be delivered?
As soon as we receive your application we start processing, delivery of your pass should be within 3 working days from the date we receive the application.
I ordered my pass over 3 days ago and I have still not received this?
Our passes are sent via Royal Mail so during busier periods your pass may take longer than 3 days to arrive but for peace of mind, contact our office on 0121 322 2222 and our admin team will be able to advise on the status of your application.
I am not sure I want to buy my pass online, is there any other way I can apply?
Yes, you can still apply for your pass by downloading a copy of our paper application form, printing it, filling it and sending it back to us.
I am having problems with this new online payment system, what should I do?
Don’t panic, our friendly office staff are on hand to help. Give us a call on 0121 322 2222, lines open Monday to Friday between 09:00 and 17:30.
Can I save my details so that I don’t have to re-enter them every time I order?
For your convenience you can choose to save your details so you do not have to add all the details again the next time you order with us. Simply select 'Save my details' at the bottom of the checkout and provide a password.
How secure are my card details?
All transactions are completed through our secure server and are handled by RealEx Secure Payment Systems.
For added security, all saved card details are stored on RealEx's secure servers not our own. We only store a unique reference to card and its expiry date.
What cards do you accept?
We accept Mastercard, Visa, Maestro, Switch and Solo.
Diamond Bus has invested in a new ticketing system which means we can now offer passengers Contactless Payment on our buses! Service Changes in May
There will be some service changes to Diamond West Midlands Services from 30th May May Bank Holiday Service Levels
There will be revised service levels across the whole Diamond Bus Network during the May Bank Holidays Service Changes in the West Midlands during April 2017
There will be a number of service changes to Diamond services in the West Midlands during April 2017. This includes a number of new services in the region. Click here to find out more.