Diamond Mobile App FAQs and Troubleshooting

Have some questions or have a problems with our mobile app. Check here for the answers.

Q: I'm having trouble creating an account or logging into my existing on the App
A: Please email comments@diamondbuses.com with "Diamond Mobile App" in the subject line. Please tell us your full name or app user name and your mobile number. If you are having a problem creating a new account on our app, please tell us if you already have an active account with any other public transport app developped by Core Three; such as First Bus or Go-Ahead.

Q: Can I buy tickets on an ipad or tablet?
A. The app and app tickets are available on ipads and android tablets. However if you purchase your tickets on your tablet this will be the device you will need to carry as your bus pass. If you would prefer your tickets to be on your mobile phone, please ensure you purchase your tickets on your smart phone.

Q. My phone battery ran out before I could show my M-Ticket to the bus driver.
A. It is your responsibility to ensure that your phone has enough battery power to be able to show a valid M-Ticket to the driver, and also any inspector throughout your journey. If you cannot do this, you will need to buy a ticket from the driver using cash.

Q: I've had a new phone and my App tickets have disapeared...
A: Your app tickets are only permitted to be activated on one device at any one time. Therefore if you purchase a new phone you will need to contact us at comments@diamondbuses.com to swap the tickets over for you. Please email us with your name, mobile number and the handset you wish to transfer from/to.

Q: Can i transfer my tickets to another phone?
A: M-Tickets are locked to the phone on which they are purchased. If you change your phone, we can transfer the tickets for you. If you have lost or broken your phone your app tickets can be transferred to your new replacement phone or device.

Please download the app on your new handset and then contact us at comments@diamondbuses.com to swap the tickets over for you. Please email us with your name, mobile number and the handset you wish to transfer from/to.

Q: My App has stopped working. what can I do?
A: First of all try the following proceedures as this often resolves app crashes on Android or iphones:

1. Please ensure your operating system is up to date.
2. Navigate to your Settings / App manager and find the Diamond app and then clear cache and uninstall
3. Restart your phone after this step and install it from the Play / App Store.
4. Please check that you have enough storage space (at least 90 mb) or if using an antivirus app, you may need to clear some space and/or disable the antivirus to reinstall the app.

If you are still having problems with opening your app, please email comments@diamondbuses.com with the details of the issue, your name and your mobile number.

To investigate the issue further it helps us to know what handset make & model you are using, What operating system is installed and if you receive any kind of errror message when trying to open your app. Please let us know if you have done either an OS update or Diamond App update recently which may have caused the issue.