We're almost ready to switch!


Our new website will be ready to launch very soon. It will include great features like our new Bus Tracker so you can check where your bus is and a handy Journey Planner tool too. The new site is fully mobile compatible, so it will now be much easier to navigate around on your phone while you are on the move.

Diamond Bus Passes are changing. 
With the launch of our new site, all of our photocard bus passes purchased online will be changing to electronic m-tickets. You will be able to purchase tickets and passes through the website and save them to your phone. To travel, simpy show your ticket on your phone screen to the driver when you board.

If you are already a Diamond online customer you will be prompted to set up a new account and password when you log in to the new site for the first time. Then, simply follow the instructions on your new account verification email and add your payment card, upload your bus pass photo and start buying tickets!

Existing Photocard Passes will remain valid until their expiry date. However, after the launch date we will no longer provide photocard-style passes. 

The current Diamond Mobile app will be available to use until the new year and existing App Tickets will remain valid until their expiry date. Simply purchase a new pass when that one runs out through the new website and send it to your phone. 

We hope you will find the process of buying tickets and passes through our new m-tickets system easy. If you would like to find out more about how it works, check out our quick demo here:

New Diamond M-tickets guide

If you are unable to use our new m-tickets system for any reason, we do offer other ways to buy tickets and passes. Most of our products are available on-bus from the driver, where we do offer contactless payment on-board. Selected products are also now available on ‘Swift’ SmartCard and at PayPoint outlets too. There is more information about alternative tickets on our website. 

New Diamond Bus App
We will soon be launching a brand new app too. It has all the exciting features of our new website and more, packed into a neat little app! Watch this space and we will let you know when the app will be available to download.

We are looking forward to the launch of our new site and we hope you enjoy the additional benefits it offers. We hope to minimise any online disruption while our site transfers over to the new one, however if you experience any difficulties finding service information or purchasing tickets during the transfer process, please dont hesitate to get in touch with us. 

Watch this space for updates about when we are reay to make the switch!

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