West Midlands Bus Partnership Routes
The following services are operated as "West Midlands Bus Partnership" Routes.
Diamond Bus are working in partnership with Transport for West Midlands and National Express, to provide a joint timetables on these routes. We also have a joint ticketing acceptance agreement on these routes to make travel on these routes easier for customers.
Both Diamond and National Express will be operating jointly on these routes, with the the same branded “West Midlands Bus” livery on both operators vehicles.
Diamond and National Express will accept selected tickets on each others partnership services, so you can simply catch the first bus that comes along!
National Express daysavers & travelcards will be valid and sold on any partnership bus, including those run by Diamond.
National Express will also sell Diamond Value Day & Week tickets which will be valid on all partnership services and other Diamond Value routes.
Other ticketing options are also available, such as multi-operator nBus and multi-modal nNetwork tickets, giving you even more flexibility to travel across the public transport network.
What you need to know:
A combined timetable will appear on the service page of the partnership routes indicating which operator provides the service at the top of each journey column. Please note that currently only services operated by Diamond will appear on our bus tracker and RTI feeds. National Express services will show as scheduled services.
Timetables and service information is also available at nxbus.co.uk and networkwestmidlands.com
What ticket is right for me?
Check out our guide to what tickets may be better for your journey plans:
Just travelling on the partnership routes?
Diamond Value Day & Week tickets will be available to purchase and use on both Diamond and National Express partnership services.
Please Note Diamond Value Month tickets will not be available or valid on National Express partnership services. Diamond Value Day & Week tickets are not valid on other National Express services
Travelling on other Diamond Value services too?
If your travel plans also involve using other Diamond Value services, the Diamond Value Day & Week options still offers the best value for your journey as you can use these tickets on all partnership buses and other Diamond Value services too.
Find out which services Diamond Value tickets are valid on here.
Travelling on other Diamond services in the West Midlands?
Diamond West Midlands tickets and passes are available and valid, they are accepted on all Diamond partnership services and other Diamond services across our West Midlands network. However, these tickets are not valid on National Express partnership buses. Please check that Diamond services along these routes meet your journey needs before purchasing a Diamond West Midlands ticket.
All buses on these routes will be painted in the same red “West Midlands Bus” Livery, so if you wish to use only Diamond partnership services, just look for the Diamond logo on the front or above the entrance door of the bus.
Travelling on other National Express services?
If your travel plans also include using other National Express services, all National Express daysavers and travelcards (including smartcards & M-tickets) are valid on Diamond partnership services.
Selected National Express tickets will also be available to buy on Diamond partnership buses, so now you dont have to wait for an NX bus even if you wish to buy an NX ticket!
Please note National Express tickets and passes are not available or valid on any other Diamond services.
Need a Multi-Operator ticket?
nBus, nNetwork and Swift cards are accepted on all Diamond, National Express and other operators services and offer even more flexibility to travel across the public transport network.
Contactless Payment is available on both operators along the route, however please be aware that National Express and Diamond operate different Contactless Payment policies.
On Diamond services when using Contactless to purchase day & week tickets you will be issued with a ticket that can be used across both operators partnership services (single tickets are only valid on a single journey and cannot be transferred).
Diamond Tap&Go fare capping is available on all Diamond operated partnership services, however the fare capping limit will only register on further Diamond buses, you will not be issued and ticket with Tap&Go and therefore can only use Diamond Services for the remainder of your travel. If you Tap&Go on both operators you will be charged twice.
If you use Contactless Payment on National Express you will not be issued a bus ticket and therefore can only use National Express services for the remainder of your travel. If you tap Contactless on both operators you will be charged twice.
Diamond Value Day & Week M-tickets are accepted on all partnership services, but do not scan on NX buses, therefore your M-ticket will have to be shown to the driver when boarding a National Express bus.
NX M-tickets are accepted on all partnership services, but do not scan on Diamond buses, therefore your M-ticket will have to be shown to the driver when boarding a Diamond bus.
NX smart cards and Swift Cards will scan on Diamond partnership buses, providing they are loaded with a product which is valid on any partnership service.
If you have a comment, query or complaint regarding the partnership services, please get in touch and we’ll do our best to help. It helps us direct your enquiry more efficiently if you can tell us some information about the service such as time, date, location and direction of travel. If you know the operator service you were travelling on at the time, you can contact that operator directly on:
Call: 07887 825 868
Call: 0121 322 2222