42 and 43 Service Changes

Changes to services 42 and 43

02 August 2018

West Midlands

From Sunday 19th August there will be some changes to the 42 and 43 services from West Bromwich to Tipton and Bilston.

Diamond Bus are working in partnership with Transport for West Midlands and National Express, to provide a new joint timetable on the 42 & 43.

Both Diamond and National Express will be operating jointly on these routes, with the newly branded “West Midlands Bus” livery on both operators vehicles. There will be buses up to every 7 minutes between West Bromwich and Tipton (St. Marks Rd) during Monday to Saturday daytimes, and we will also be extending our services to 7 days a week and late evenings. 

Diamond and National Express will now operate the same route to each destination, including extending some of our 42 services to Dudley. Services to Bilston will be numbered 43, operating via Dudley St & Black Country Route and 43A, operating via Loxdale St & Oxford St.

The new timetable will see a change in frequency at different times of the day for each operator, therefore you may find purchasing a different type of ticket offers better value so you can use any bus along the route. 

In a brand new move, Diamond and National Express will accept selected tickets on each others 42/43/43A services, so you can simply catch the first bus that comes along!

National Express daysavers & travelcards will be valid and sold on any 42/43/43A bus, including those run by Diamond.

National Express will also sell Diamond Value Day & Week tickets which will be valid on all 42/43/43A services and other Diamond Value routes.

Other ticketing options are also available, such as multi-operator nBus and multi-modal nNetwork tickets, giving you even more flexibility to travel across the public transport network.

 

What you need to know:

Timetable and Route changes:

Please click here to view the new timetable.

Please click here to view the new route map.

Service information on the Diamond Bus Website and App:
A combined timetable will appear on the service page of the 42/43/43A indicating which operator provides the service at the top of each journey column. Please note that currently only services operated by Diamond will appear on our bus tracker and RTI feeds. National Express services will show as scheduled services.

Timetables and service information is also available at nxbus.co.uk and networkwestmidlands.com

What ticket is right for me?

Check out our guide to what tickets may be better for your journey plans:

Just travelling on the 42/43/43A?
Diamond Value Day & Week tickets will be available to purchase and use on both Diamond and National Express 42/43/43A services. This offers the lowest price tickets on these routes with day tickets from just £2.80 Adult & £1.50 Child.

Please Note Diamond Value Month tickets will not be available or valid on National Express 42/43/43A services. Diamond Value Day & Week tickets are not valid on other National Express services

Travelling on other Diamond Value services too?
If your travel plans also involve using other Diamond Value services, the Diamond Value Day & Week options still offers the best value for your journey as you can use these tickets on all 42/43/43A buses and other Diamond Value services too.

Find out which services Diamond Value tickets are valid on here.

Travelling on other Diamond services in the West Midlands?
Diamond West Midlands tickets and passes are available and valid, they are accepted on all Diamond 42/43/43A services and other Diamond services across our West Midlands network. However, these tickets are not valid on National Express 42/43/43A. Please check that Diamond services along these routes meet your journey needs before purchasing a Diamond West Midlands ticket.

All buses on this route will be painted in the same red “West Midlands Bus” Livery, so if you wish to use only Diamond 42/43/43A services, just look for the Diamond logo on the front or above the entrance door of the bus.

Travelling on other National Express services?
If your travel plans also include using other National Express services, all National Express daysavers and travelcards (including smartcards & M-tickets) are valid on Diamond 42/43/43A services.

Selected National Express tickets will also be available to buy on Diamond 42/43/43A, so now you dont have to wait for an NX bus even if you wish to buy an NX ticket!
See which NX Bus tickets we will sell here.

Please note National Express tickets and passes are not available or valid on any other Diamond services.

Need a Multi-Operator ticket?
nBus, nNetwork and Swift cards are accepted on all Diamond, National Express and other operators services and offer even more flexibility to travel across the public transport network 

Ticketing:
Diamond Value Ticket QR codes do not scan on NX buses, therefore your ticket will have to be shown to the driver when boarding a National Express bus.

NX smart cards will scan on Diamond 42/43/43A, providing they are loaded with a product which is valid on any 42/43/43A service.

Contactless Payment:
Contactless Payment is available on both operators along the route, however please be aware that National Express and Diamond operate different Contactless Payment policies.

On Diamond services when using Contactless to purchase day & week tickets you will be issued with a ticket that can be used across both operators 42/43/43A services (single tickets are only valid on a single journey and cannot be transferred).

If you use Contactless Payment on National Express you will not be issued a bus ticket and therefore can only use National Express services for the remainder of your travel.  

If you tap Contactless on both operators you will be charged twice.

M-Tickets:
Diamond Value Day & Week M-tickets are accepted on all 42/43/43A services, but do not scan on NX buses, therefore your M-ticket will have to be shown to the driver when boarding a National Express bus.

NX M-tickets are accepted on all 42/43/43A services, but do not scan on Diamond buses, therefore your M-ticket will have to be shown to the driver when boarding a Diamond bus.

 

Customer Services:
If you have a comment, query or complaint regarding the 42/43/43A service, please get in touch and we’ll do our best to help. It helps us direct your enquiry more efficiently if you can tell us some information about the service such as time, date, location and direction of travel. If you know the operator service you were travelling on at the time, you can contact that operator directly on:

National Express:
Email: buscustomerrelations@nationalexpress.com
Call: 07887 825 868 

Diamond Bus:
Email: comments@diamondbuses.com
Call: 0121 322 2222

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