DBNW Coronavirus Timetable Changes

Coronavirus - North West Timetable Changes

18 March 2020

North West

Diamond Bus North West are making further emergency and temporary changes to some timetables with effect from Saturday 28th March all timetables can be found below

Service 2 Bolton – intu Trafford Centre - Temporary timetable in place

Service 8 Bolton – Manchester Shudehill - Temporary timetable in place

Service 36 Bolton – Manchester Piccadilly - Temporary timetable in place

Service 37 Bolton – Manchester Piccadilly - Temporary timetable in place

Service 68 Farnworth – intu Trafford Centre - Temporary timetable in place

Service 132 - Wigan – intu Trafford Centre - Temporary timetable in place

Service 163 Norden/Bury – Manchester Piccadilly - Temporary timetable in place

Service 471 Bolton – Bury – Rochdale - Temporary timetable in place

Service 472/474 Bury – Ramsbottom – Bury circulars - Temporary timetable in place

Service 501 Johnson Fold – Bolton - Farnworth - Temporary timetable in place

Service 507 Bolton – Harwood – Bolton circular - Temporary timetable in place

Service 524 Bolton - Bury - Temporary timetable in place

Service 561/562 Bolton – Withins – Bolton circulars - Temporary timetable in place

Service 574 Bolton – Middlebrook - Leigh - Temporary timetable in place

Service 635 Wigan – Appley Bridge - Temporary timetable in place

Service 571/572 Bolton – Great Lever – Bolton circulars - Temporary timetable in place

Service 575 Bolton – Horwich Old Lord’s Estate - Temporary timetable in place

Service 582 Bolton - Leigh - Temporary timetable in place

Service 683 - Leigh – Shakerley – Leigh - Temporary timetable in place

Service 715 Bolton – Westhoughton - Wigan - Temporary timetable in place

The following services are suspended temporarily:

All journeys on service 300 (Bolton – intu Trafford Centre express)

All journeys on service 126 (Leigh – intu Trafford Centre)

All journeys on service 597 (Leigh Sports Village – Leigh – Leigh Infirmary)

All journeys on service 162 (Norden – Manchester)

All journeys on service 511 (Bolton – Bury)

All journeys on service X39 (Farnworth – Manchester express)

All journeys on service X8 (Bolton – Manchester express)

For our timetables please click here

General Information:

Public transport provides a vital role in keeping the country running and ensuring critical sector workers in the health and emergency services can fulfill their roles. Therefore Diamond will continue to operate services at a reduced rate in order to keep vital key workers moving around the region.

The health and safety of our staff and passengers is of upmost importance and we would ask passengers to respect government and NHS information - follow hygiene guidelines and practice safe distancing wherever possible. We are reviewing the situation daily, and monitoring the numbers of passengers we are carrying and will revise our service levels should the need arise.

Bus and coach operators have extensive cleaning regimes that maintain high levels of hygiene for passengers to protect the health and well-being of their customers and employees. These regimes are carefully monitored and reviewed, and operators are introducing enhancements as necessary. If passengers have concerns about cash handling in the current environment, we have facilities to pay electronically either via contactless payment on-bus or m-tickets on your mobile phone.

Tickets & Passes:
In response to the ongoing developments, we have had to take the difficult decision to suspend all refunds for tickets and passes sold after Monday 23rd March, with a duration longer than 1 day for both on-bus tickets and m-tickets.

Customers are reminded that unactivated M-tickets can remain unactivated in their app wallet until required, therefore please do not activate your m-ticket unless you know you will travel for its full duration. As a short term measure customers are advised to purchase day tickets, single or returns until further notice.

Customers who have purchased selected passes before Monday 23rd March, may be eligible for a refund on their pass if they are no longer able to travel or use their pass due to Coronavirus. The criteria for eligibility and a refund request from is available here.

If customers have any concerns they should contact us via email. We are dealing with an unprecedented situation and we would ask customers to be patient and to treat all our staff, who are continuing to provide a vital service in challenging circumstances, with respect.

We will be monitoring the situation daily and as the situation evolves, Rotala Plc and all of its Bus and Coach Operations will continue to engage with government and follow the guidance from public health bodies and local authorities. We will continue provide advice and updates to customers via our websites and social media pages.

We have updated our Coronavirus Policy and Procedures, which can be viewed here.

For the latest guidance from the British Government, please visit: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

For the latest NHS advice please visit https://www.nhs.uk/conditions/coronavirus-covid-19/

 

This page was last updated on 1st April 2020.

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