Contact details - North West

Our aim is to provide you with the best service possible on Diamond Bus, but if you have experienced any problems let us know and we will try to make it better.

Whilst most customers may only feel it is necessary to contact us when something has gone wrong, we also like to hear from you at other times!

If you have any other comments about our services, suggestions you would like us to consider or if you would like to tell us some nice things about your journey we would love to hear from you too!

If you have a comment or complaint about one of our services, please see our Customer Care Policy to see how we will deal with your comments.

If you do need to contact us regarding a complaint about our services, please provide as much information as you can about your complaint such as the event that happened, the time and location where this happened, the bus service you were on and any other information that could assist us in investigating your complaint further.

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Customer Service Enquiries:

Bolton Depot
Customer Services
Diamond Bus North West
Weston Street
Bolton BL3 2AW

Eccles Depot
Diamond Bus North West
186 Old Wellington Road
M30 9QG

Telephone: 01204 937 535



Opening Times:

Tuesday - Friday 07:00 - 19:00

Monday, Saturday 08:30 - 16:30

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(Please use the 'Contact Us' form for detailed enquiries and complaints)