Contact details - South East

Our aim is to provide you with the best service possible on Diamond Bus, but if you have experienced any problems let us know and we will try to make it better.

Whilst most customers may only feel it is necessary to contact us when something has gone wrong, we also like to hear from you at other times!

If you have any other comments about our services, suggestions you would like us to consider or if you would like to tell us some nice things about your journey we would love to hear from you too!

If you have a comment or complaint about one of our services, please see our Customer Care Policy to see how we will deal with your comments.

If you do need to contact us regarding a complaint about our services, please provide as much information as you can about your complaint such as the event that happened, the time and location where this happened, the bus service you were on and any other information that could assist us in investigating your complaint further.

Please note our customer services lines are open Monday to Friday as normal.
Visits to our depot offices are currently strictly by appointment only.

Customer Service Enquiries:

Diamond Bus South East
Coach Travel Centre,
Bedfont Road,
Stanwell,
Middlesex, 
TW19 7LZ

Telephone: 01784 425 621

Email: Comments-DiamondSE@rotala.co.uk

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FAQ

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(Please use the 'Contact Us' form for detailed enquiries and complaints)