Network Officer - Midlands

Location:  Tividale, West Midlands 

Position Type:  Full Time, Permanent 

Reporting To:  Head of Commercial

Salary: Competitive Salary

Join Our Network Office Team - Shape the Future of Bus Services in the Diamond Bus Network.

Do you thrive in a fast-paced environment where planning, coordination, and problem-solving are key?

Are you passionate about keeping public transport running smoothly and efficiently?

If so, we want you to join our Network Office team – the central hub that keeps our bus operations flowing.

What You’ll Do...

As a Network Office team member, you’ll be at the heart of the action, responsible for:

• Prepare compliant bus service registration files with varying local authorities within the required timelines

• Produce schedule of bus workings and driving duties in line with legal driving regulation

• Maintain and improve timetable accuracy on customer end

• Provide TransXChange and other data files for internal and external use

• Manage back-office data within the timetables system for roadside publication

• Liaise with other departments to effectively prepare customer and staff information on timing, route, and network changes

• Responsible for accurate route mapping and service mapping

• Build timetables and provide accurate information to assist the company with tender bids for new contracts

• Production and maintenance of rota lines and importing rotas into allocation systems

• Provide files for importing duties and scheduling files to assist with driver recording duties and lost mileage recording

• Ensure the business is in line with legal requirements from the Department for Transport or contractual obligations with Local Authorities

• Work with commercial analysts to identify and look for improvements in bus schedules / network performance

• Maintain Next Stop systems and Destination Blind programming in line with accessibility regulation

• Liaise with local depots around the procurement and coordination of rail replacement and other private hire work

• Investigate delays and other issues across routes being able to effectively improve performance

• Work with depots to identify upcoming roadworks and plan/communicate diversions. Requirements - Self-motivated with a positive “can do” attitude to all tasks.

What We’re Looking For...

• Reliable, conscientious with the ability to take ownership of issues

• Strong organisational skills with the ability to manage workload

• Strong numeric and analytical skills, Microsoft Office

• Ability to work on own initiative as well as part of a team; ability to demonstrate a flexible and co-operative approach towards changing bus

What We Offer...

• A dynamic, supportive team environment.
• Company benefits including: free travel, pension, uniform, etc.
• The chance to make a real difference in how our communities move.