Franchise Manager - Diamond North West

Location: North West

Position Type: Full Time

Salary: Competitive Salary

Reporting To: Operations Manager

Full Job Description

To continually delight our customers by being the customer facing manager who delivers a safe, punctual, reliable, and cost-effective franchised bus services through supporting the Operations Manager with robust and fair management of operations compliance and service performance.
Provide accurate feedback on all aspects of franchised contract performance to the Operations Manager and TFGM.
To continually develop on road service performance through staff and Stakeholder engagement whilst demonstrating reasoned and balanced negotiation on the need to improve and change culture and deliver a great customer experience and first-class franchise performance.

Responsibilities

Drive engagement with Commercial, Engineering and Operations teams to improve the standard of fleet and drivers to exceed customer expectations and franchise performance targets in line with our Franchise agreement.
Oversee the run in and run out functions to support the depot team in complying with franchised contractual requirements and compliance with the Operator’s License undertakings.
To manage the on-road performance of services in accordance with TfGM’s franchise conditions, Rotala policies, standard operating procedures, and all relevant legislation.
To be the face of the company for customers whilst travelling the network of routes in the Franchise contracts you manage.
To support the delivery of agreed plans and budgets including established levels of cleaning through robust auditing and feedback.
To support the depot team in meeting the operating requirements of the business.
To ensure the effective management of health and safety both on road and in depots.
To manage and deliver agreed key performance indicators with regards to TfGM’s franchised bus services contracts.

Experience

Excellent communication and interpersonal skills
Great time management ability.
Strong Operational background.
Strong knowledge of the geographical area that we operate Franchised services in.
Knowledge of employment, safety, and Environmental legislation.
Exceptional engagement skills with motivational qualities as a prerequisite, perpetuating an environment of trust and confidence to all disciplines.
Strong people management abilities.
Computer skills with essential organisational aptitude.
Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way.
The role will require the successful candidate to attend regular face to face review meetings, so a professional manner, can-do attitude and good communication skills are a must.

Benefits