Complaints and Compliments Procedure

Our aim is to provide you with the best service possible, but if you have experienced any problems on a franchised service, you will need to contact TfGM at or visitĀ

Whilst most customers may only feel it is necessary to contact us when something has gone wrong, we also like to hear from you at other timesĀ!

If you have any other comments about our services, suggestions you would like us to consider or if you would like to tell us some nice things about your journey we would love to hear from you too!

If your compliant or comment relates to a non-franchised service (150, 254, 336, 337, 370, 371, 389, 728, 769, 87, X50), then please contact us directly at