Finding your items

If you have lost an item of property on one of our buses, please contact our customer services department in the first instance, to see if your item has been found.

 

Please contact us as soon as possible after your item was lost and we will endeavour to locate your property. It is useful to let us know; which route you were travelling on and the date and time of your journey, along with a description of your property.

Lost property is kept for a maximum of four weeks (perishable items are kept for 24 hours). High value items may be kept for up to 14 days. After this time if it is still unclaimed it may be passed to the Police, with the details of where found.

Collecting your property

See the depot address below where your found property is available to collect from (09:00-17:00 Mon - Fri).

Visits to our depot offices are currently strictly by appointment only. Please call or email to check when you are able to collect your property before coming to the depot.

Depot details

Bolton Depot
Customer Services
Diamond Bus North West
Weston Street
Bolton BL3 2AW

Telephone: 01204 937 535

Email: commentsdiamondbusnorthwest@rotala.co.uk

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Depot details

Eccles Depot
Diamond Bus North West
186 Old Wellington Road
Eccles
Manchester
M30 9QG

Telephone: 0161 707 1674

Email: commentsdiamondbusnorthwest@rotala.co.uk

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