Finding your items
If you have lost an item of property on one of our buses, please contact our customer services department in the first instance, to see if your item has been found.
Please contact us as soon as possible after your item was lost and we will endeavour to locate your property. It is useful to let us know; which route you were travelling on and the date and time of your journey, along with a description of your property.
Lost property is kept for a maximum of four weeks (perishable items are kept for 24 hours). High value items may be kept for up to 14 days. After this time if it is still unclaimed it may be passed to the Police, with the details of where found.
Collecting your property
See the depot address below where your found property is available to collect from (09:00-17:00 Mon - Fri).
Please note our customer services lines are open as normal 08:00-18:00 Monday to Friday.
Visits to our depot offices are currently strictly by appointment only. Please call or email to check when you are able to collect your property before coming to the depot.
Diamond Customer Services,
Telephone: 0121 322 2222
Email: firstname.lastname@example.orgView on Google Maps